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ShedStore Policy

The following ShedStore.com.au policies outline how ShedStore.com.au operates and protects any information that you give ShedStore.com.au when you use this website.

Transaction Currency

All transactions on this site are processed in Australian Dollars, AUD.

Returns & Refunds

If you made a wrong colour or size selection, you can send the item back in its original condition and packaging (to the factory location) within 7 days of receiving the item and we’ll change/swap it for you. The freight charges are to be covered by the customer. Also, an additional 25% (of the purchase price) restocking fee may apply.

If you changed your mind and don’t want the item anymore, please contact us to ensure a refund is applicable. You may be able to send the item back to us in its original condition and packaging (to the factory), however we need to authorise this with the factory first. The freight charges will need to be covered by the customer. 25% (of the purchase price) restocking fee may also apply. We will refund the monies to you within 1 week of us receiving the item returned in a satisfactory manner. The refund will be credited to your credit card in the same manner as payment was made to ShedStore.com.au. You will be notified by email once the refund has been completed.

If your order has been damaged during transit, the manufacturer states that they must be given an opportunity to send replacement parts for any parts that are missing or damaged. All damage must be reported to ShedStore or the Manufacturer within 30 days of the order date of purchase in writing (email). You may be able to send the item back to us in its original condition and packaging (to the factory), however we need to authorise this with the factory first. The freight charges will need to be covered by the customer. 25% (of the purchase price) restocking fee may also apply.

Please note that all sheds, garages, carports and workshops and other items manufactured to order are not able to be returned as the manufacturers do not accept returns for those items.

Please note that refund requests will not be accepted 30 days after initial purchase.

Contact us about a return or refund.

Replacement & Missing Parts

Once you have received your product it is good practice to check off all the parts in the package using the part list provided in the box. Taking this step will ensure you have everything you need when you decide to assemble the product.

To avoid any disappointment (in the rare case a part is missing or you need a replacement), we recommend you check your product parts immediately upon receiving it.

If there is any part missing you can send a request to ShedStore.com.au, who will notify the manufacturer immediately and arrange for replacements to be sent out. You have 30 days upon receiving the product to report a missing part with ShedStore.com.au. However, if you are in this situation and it’s beyond 30 days after receiving your product, please still contact us to see if we can assist you with finding you a solution.

Contact us about Replacement & Missing Parts.

Shipping Policy

Issues with receiving item(s)

It can take approximately 9 - 14 business days for your item(s) to arrive after despatch from the factory.

If you ordered a Carport or other large item that is made to order, you generally have to wait 25 working days for despatch, provided there are no manufacturing delays. Please see the "Pickup & Delivery" tab on each product page to determine the approximate despatch timeframe for each product.

Occasionally there are manufacturing delays. If you feel your order is taking too long, please contact customer support via info@shedstore.com.au.

Please see the "Pickup and Delivery Info" tab on the product page for general timeframes for the product in question.

If you haven’t received your product within 9 business days of dispatch, feel free to contact us about your situation.

For all delivery enquiries, please contact our customer support via info@shedstore.com.au.

Delivery conditions and exceptions:

A) Product delivery to homes is an assisted delivery service meaning it requires at least 1 able bodied person at home/site to assist the delivery driver with unloading your items.

B) We deliver Australia wide with the exception of; Christmas Island, Cocos (Keeling) Islands 6798, 6799 and Russell Island QLD 4184

Important Note: Certain products may be delivered using different delivery companies, so delivery fee's and conditions will be determined based on the product choice. If the customer makes a purchase that includes items from different manufacturers, the delivery price shown and paid for may only be applicable for 1x item, not multiple items. If this is the case, ShedStore.com.au will contact the customer and clarify this, and either invoice for the remainder delivery cost, or refund the customer the original purchase price should the customer decline to pay anymore for delivery.

Home Delivery - should arrive within 9 business days from despatch from the factory, although this can vary due to the nature of the courier service.

Customer Service Policy

ShedStore.com.au is committed to providing exceptional customer service along with a range of quality products. We endeavor to make sure that all products listed on our website are in stock and pricing is true and correct.

Security Policy

When purchasing from ShedStore.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support center on info@ShedStore.com.au.

Privacy Policy

We collect names, address, email and phone numbers for all customers. All customer contact details will be kept securely in our database. We do not sell or disclose this information to any other person, other than the relevant factory / manufacturer for which the ordered product(s) is manufactured with. We do not store or keep any credit card details.

View the full Privacy Policy.

Advertising Policy

Third party vendors, including Google, show ShedStore.com.au ads on sites on the Internet.

Third party vendors, including Google, use cookies to serve ads based on a your prior visits to the ShedStore.com.au website. This is called Remarketing. Remarketing are ads that will show up on your Internet network after you have visited our site once.

You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.)

Changes to the policy

ShedStore.com.au may update / change its privacy policy over time as it is reviewed to be in line with customer expectations and legislative changes.