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Help Center

Shed Advice
We have a dedicated Shed Advice page here which should help you understanding your needs and requirements before building a shed.
Frequently Asked Questions (FAQ)
We have a dedicated FAQ page here with all the answers to many of the most common questions.
How To Videos
We have dedicated How To Videos page here which shows a range of instructional videos to help you put your item together.
Privacy & Security
A secure server is used when you place an order with The secure server software (SSL) encrypts all information you input before it is sent to us. On top of that, all sensitive customer data we collect is protected by several layers of encryption to prevent unauthorised access.
More information on Privacy and Security can be found in the FAQ section.
You can view the website's Privacy Policy here.
Returns & Replacements
We have a dedicated Returns and Warranty page here.
Payment & Ordering
Ordering and payment is done over the internet. However, for some larger items that require home delivery, we may need to process your order / estimate your delivery quote manually.
Payment methods include: Credit Card, PayPal and Direct Debit.
Please contact us if you are having any issues with ordering an item.
Pricing & Promotions
We reserve the right to update prices on our website at any time. From time to time we may run certain promotional periods where items are discounted. Please note that if you purchased an item outside of a promotional period, you will not be entitled to the refund difference.
Viewing Orders
If you created an account with us when you purchased your product, you can simply log in here. If you chose to check out as a guest, then you will not be able to view your order within our store. Please check the emails that would have been sent to you at the time of purchase, or simply contact us for an update.
Updating Account Information
You can always update your account information by logging in here.